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cannot dial internal extension :( 2 Years, 8 Months ago
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Karma: 0
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hi guys;
i can't dial the internal extensions,
would you please guide me how to fix this issue
im using elastix 2
thanks in advance
ahmer
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Re: cannot dial internal extension :( 2 Years, 8 Months ago
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Karma: 2
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Can you provide some more details about your setup. I don't understand what you mean? How many extensions have you created? What type of phones are you using? Are the phones registered?
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Re: cannot dial internal extension :( 2 Years, 8 Months ago
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Karma: 0
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at my work place, i've aastra phone which is registered with elastix server but at home im using linksys ata pap2t, when i dial extension for my home its not going through the message im hearing is "your call cannot be completed as dial, please check the number and dial" after that its hangup.
thanks for your quick reply...
ahmer
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Re: cannot dial internal extension :( 2 Years, 8 Months ago
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Karma: 2
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Are you able to make ext to ext calls at your workplace? I'm guessing that the ata device at home, might be having registration issues. Can you log onto the console of the elastix server and check if the ata device is actually registered?
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Re: cannot dial internal extension :( 2 Years, 8 Months ago
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Karma: 0
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thanks Andy;
in FOP its showing my home ata is registered. also i did "sip show peers" its showing there the ext is registered on external ip which is remotely.
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Re: cannot dial internal extension :( 2 Years, 8 Months ago
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Karma: 2
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Not sure what is blocking the call. So you are unable to make calls either way?
Have you tried creating another extension and assign it to the device and try calling again?
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Re:cannot dial internal extension :( 2 Years, 8 Months ago
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Karma: 209
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Paste de CLI output, so we can see what is going on.
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Last Edit: 2010/09/19 19:12 By jgutierrez.
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Re:cannot dial internal extension :( 2 Years, 8 Months ago
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Karma: 0
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here is my asterisk CLI result, for not dialing the internal ext. 
| Code: |
Connected to Asterisk 1.6.2.10 currently running on pa (pid = 2594)
Verbosity is at least 4
== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
-- Executing [9991@5550xxxx:1] Macro("SIP/5550-000001bc", "user-callerid,SKIPTTL,") in new stack
-- Executing [s@macro-user-callerid:1] Set("SIP/5550-000001bc", "AMPUSER=5550") in new stack
-- Executing [s@macro-user-callerid:2] GotoIf("SIP/5550-000001bc", "0?report") in new stack
-- Executing [s@macro-user-callerid:3] ExecIf("SIP/5550-000001bc", "1?Set(REALCALLERIDNUM=5550)") in new stack
-- Executing [s@macro-user-callerid:4] Set("SIP/5550-000001bc", "AMPUSER=5550") in new stack
-- Executing [s@macro-user-callerid:5] Set("SIP/5550-000001bc", "AMPUSERCIDNAME=STUDYREAL") in new stack
-- Executing [s@macro-user-callerid:6] GotoIf("SIP/5550-000001bc", "0?report") in new stack
-- Executing [s@macro-user-callerid:7] Set("SIP/5550-000001bc", "AMPUSERCID=5550") in new stack
-- Executing [s@macro-user-callerid:8] Set("SIP/5550-000001bc", "CALLERID(all)="STUDYREAL" <5550>") in new stack
-- Executing [s@macro-user-callerid:9] ExecIf("SIP/5550-000001bc", "0?Set(CHANNEL(language)=)") in new stack
-- Executing [s@macro-user-callerid:10] GotoIf("SIP/5550-000001bc", "1?continue") in new stack
-- Goto (macro-user-callerid,s,19)
-- Executing [s@macro-user-callerid:19] NoOp("SIP/5550-000001bc", "Using CallerID "STUDYREAL" <5550>") in new stack
-- Executing [9991@5550xxxx:2] Set("SIP/5550-000001bc", "_NODEST=") in new stack
-- Executing [9991@5550xxxx:3] Macro("SIP/5550-000001bc", "record-enable,5550,OUT,") in new stack
-- Executing [s@macro-record-enable:1] GotoIf("SIP/5550-000001bc", "1?check") in new stack
-- Goto (macro-record-enable,s,4)
-- Executing [s@macro-record-enable:4] ExecIf("SIP/5550-000001bc", "0?MacroExit()") in new stack
-- Executing [s@macro-record-enable:5] GotoIf("SIP/5550-000001bc", "0?Group:OUT") in new stack
-- Goto (macro-record-enable,s,15)
-- Executing [s@macro-record-enable:15] GotoIf("SIP/5550-000001bc", "0?IN") in new stack
-- Executing [s@macro-record-enable:16] ExecIf("SIP/5550-000001bc", "1?MacroExit()") in new stack
-- Executing [9991@5550xxxx:4] Macro("SIP/5550-000001bc", "dialout-trunk,1,991,") in new stack
-- Executing [s@macro-dialout-trunk:1] Set("SIP/5550-000001bc", "DIAL_TRUNK=1") in new stack
-- Executing [s@macro-dialout-trunk:2] GosubIf("SIP/5550-000001bc", "0?sub-pincheck,s,1") in new stack
-- Executing [s@macro-dialout-trunk:3] GotoIf("SIP/5550-000001bc", "0?disabletrunk,1") in new stack
-- Executing [s@macro-dialout-trunk:4] Set("SIP/5550-000001bc", "DIAL_NUMBER=991") in new stack
-- Executing [s@macro-dialout-trunk:5] Set("SIP/5550-000001bc", "DIAL_TRUNK_OPTIONS=tr") in new stack
-- Executing [s@macro-dialout-trunk:6] Set("SIP/5550-000001bc", "OUTBOUND_GROUP=OUT_1") in new stack
-- Executing [s@macro-dialout-trunk:7] GotoIf("SIP/5550-000001bc", "1?nomax") in new stack
-- Goto (macro-dialout-trunk,s,9)
-- Executing [s@macro-dialout-trunk:9] GotoIf("SIP/5550-000001bc", "0?skipoutcid") in new stack
-- Executing [s@macro-dialout-trunk:10] Set("SIP/5550-000001bc", "DIAL_TRUNK_OPTIONS=") in new stack
-- Executing [s@macro-dialout-trunk:11] Macro("SIP/5550-000001bc", "outbound-callerid,1") in new stack
-- Executing [s@macro-outbound-callerid:1] ExecIf("SIP/5550-000001bc", "0?Set(CALLERPRES()=)") in new stack
-- Executing [s@macro-outbound-callerid:2] ExecIf("SIP/5550-000001bc", "0?Set(REALCALLERIDNUM=5550)") in new stack
-- Executing [s@macro-outbound-callerid:3] GotoIf("SIP/5550-000001bc", "1?normcid") in new stack
-- Goto (macro-outbound-callerid,s,6)
-- Executing [s@macro-outbound-callerid:6] Set("SIP/5550-000001bc", "USEROUTCID="STUDYREAL.COM"<4164772788>") in new stack
-- Executing [s@macro-outbound-callerid:7] Set("SIP/5550-000001bc", "EMERGENCYCID=") in new stack
-- Executing [s@macro-outbound-callerid:8] Set("SIP/5550-000001bc", "TRUNKOUTCID=") in new stack
-- Executing [s@macro-outbound-callerid:9] GotoIf("SIP/5550-000001bc", "1?trunkcid") in new stack
-- Goto (macro-outbound-callerid,s,12)
-- Executing [s@macro-outbound-callerid:12] ExecIf("SIP/5550-000001bc", "0?Set(CALLERID(all)=)") in new stack
-- Executing [s@macro-outbound-callerid:13] ExecIf("SIP/5550-000001bc", "1?Set(CALLERID(all)=STUDYREAL.COM<4164772788>)") in new stack
-- Executing [s@macro-outbound-callerid:14] ExecIf("SIP/5550-000001bc", "0?Set(CALLERID(all)=)") in new stack
-- Executing [s@macro-outbound-callerid:15] ExecIf("SIP/5550-000001bc", "0?Set(CALLERPRES()=prohib_passed_screen)") in new stack
-- Executing [s@macro-dialout-trunk:12] ExecIf("SIP/5550-000001bc", "0?AGI(fixlocalprefix)") in new stack
-- Executing [s@macro-dialout-trunk:13] Set("SIP/5550-000001bc", "OUTNUM=991") in new stack
-- Executing [s@macro-dialout-trunk:14] Set("SIP/5550-000001bc", "custom=DAHDI/g0") in new stack
-- Executing [s@macro-dialout-trunk:15] ExecIf("SIP/5550-000001bc", "0?Set(DIAL_TRUNK_OPTIONS=M(setmusic^))") in new stack
-- Executing [s@macro-dialout-trunk:16] Macro("SIP/5550-000001bc", "dialout-trunk-predial-hook,") in new stack
-- Executing [s@macro-dialout-trunk-predial-hook:1] MacroExit("SIP/5550-000001bc", "") in new stack
-- Executing [s@macro-dialout-trunk:17] GotoIf("SIP/5550-000001bc", "0?bypass,1") in new stack
-- Executing [s@macro-dialout-trunk:18] GotoIf("SIP/5550-000001bc", "0?customtrunk") in new stack
-- Executing [s@macro-dialout-trunk:19] Dial("SIP/5550-000001bc", "DAHDI/g0/991,300,") in new stack
== Everyone is busy/congested at this time (1:0/0/1)
-- Executing [s@macro-dialout-trunk:20] NoOp("SIP/5550-000001bc", "Dial failed for some reason with DIALSTATUS = CHANUNAVAIL and HANGUPCAUSE = 0") in new stack
-- Executing [s@macro-dialout-trunk:21] Goto("SIP/5550-000001bc", "s-CHANUNAVAIL,1") in new stack
-- Goto (macro-dialout-trunk,s-CHANUNAVAIL,1)
-- Executing [s-CHANUNAVAIL@macro-dialout-trunk:1] Set("SIP/5550-000001bc", "RC=0") in new stack
-- Executing [s-CHANUNAVAIL@macro-dialout-trunk:2] Goto("SIP/5550-000001bc", "0,1") in new stack
-- Goto (macro-dialout-trunk,0,1)
-- Executing [0@macro-dialout-trunk:1] Goto("SIP/5550-000001bc", "continue,1") in new stack
-- Goto (macro-dialout-trunk,continue,1)
-- Executing [continue@macro-dialout-trunk:1] GotoIf("SIP/5550-000001bc", "1?noreport") in new stack
-- Goto (macro-dialout-trunk,continue,3)
-- Executing [continue@macro-dialout-trunk:3] NoOp("SIP/5550-000001bc", "TRUNK Dial failed due to CHANUNAVAIL HANGUPCAUSE: 0 - failing through to other trunks") in new stack
-- Executing [continue@macro-dialout-trunk:4] Set("SIP/5550-000001bc", "CALLERID(number)=5550") in new stack
-- Executing [9991@5550xxxx:5] Macro("SIP/5550-000001bc", "outisbusy,") in new stack
-- Executing [s@macro-outisbusy:1] Progress("SIP/5550-000001bc", "") in new stack
-- Executing [s@macro-outisbusy:2] GotoIf("SIP/5550-000001bc", "0?emergency,1") in new stack
-- Executing [s@macro-outisbusy:3] GotoIf("SIP/5550-000001bc", "0?intracompany,1") in new stack
-- Executing [s@macro-outisbusy:4] Playback("SIP/5550-000001bc", "all-circuits-busy-now&pls-try-call-later, noanswer") in new stack
-- <SIP/5550-000001bc> Playing 'all-circuits-busy-now.gsm' (language 'en')
-- <SIP/5550-000001bc> Playing 'pls-try-call-later.gsm' (language 'en')
== Spawn extension (macro-outisbusy, s, 4) exited non-zero on 'SIP/5550-000001bc' in macro 'outisbusy'
== Spawn extension (5550xxxx, 9991, 5) exited non-zero on 'SIP/5550-000001bc'
-- Executing [h@5550xxxx:1] Macro("SIP/5550-000001bc", "hangupcall,") in new stack
-- Executing [s@macro-hangupcall:1] GotoIf("SIP/5550-000001bc", "1?noautomon") in new stack
-- Goto (macro-hangupcall,s,3)
-- Executing [s@macro-hangupcall:3] NoOp("SIP/5550-000001bc", "TOUCH_MONITOR_OUTPUT=") in new stack
-- Executing [s@macro-hangupcall:4] GotoIf("SIP/5550-000001bc", "1?skiprg") in new stack
-- Goto (macro-hangupcall,s,7)
-- Executing [s@macro-hangupcall:7] GotoIf("SIP/5550-000001bc", "1?skipblkvm") in new stack
-- Goto (macro-hangupcall,s,10)
-- Executing [s@macro-hangupcall:10] GotoIf("SIP/5550-000001bc", "1?theend") in new stack
-- Goto (macro-hangupcall,s,12)
-- Executing [s@macro-hangupcall:12] Hangup("SIP/5550-000001bc", "") in new stack
== Spawn extension (macro-hangupcall, s, 12) exited non-zero on 'SIP/5550-000001bc' in macro 'hangupcall'
== Spawn extension (5550xxxx, h, 1) exited non-zero on 'SIP/5550-000001bc'
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Re:cannot dial internal extension :( 2 Years, 8 Months ago
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Karma: 209
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So you have created an extension 9991?
If so, you have a problem with the definition of your outbound routes, since you have the default outbound route 9|. Which will try to send any number that starts with 9 through ZAP/g0.
In order to solve that issue, you can do two things:
1. Redefine correctly your outbound routes (use the same extension number)
2. Change the extension number, it should not start with 9 (use the same default outbound route)
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Re:cannot dial internal extension :( 2 Years, 8 Months ago
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Karma: 0
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jgutierrez wrote:
So you have created an extension 9991?
If so, you have a problem with the definition of your outbound routes, since you have the default outbound route 9|. Which will try to send any number that starts with 9 through ZAP/g0.
In order to solve that issue, you can do two things:
1. Redefine correctly your outbound routes (use the same extension number)
2. Change the extension number, it should not start with 9 (use the same default outbound route)
I think this is not the issue because I also cannot dial other extension like 5550, 5551, 8881, also I'm not using 9|. prefix for outbound calls...
any other solution or suggestion
thanks
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